How long does it take to resolve a RERA Complaint against a builder?

The resolution time for a RERA (Real Estate Regulatory Authority) complaint against a builder can vary significantly, and while the RERA Act stipulates a 60-90 day timeframe, the reality often differs. Based on personal experience and observations, here's a more realistic breakdown:

1. Official timeframe: The RERA Act indeed sets an ambitious 60-90 day period for complaint resolution. This is the ideal scenario that authorities aim for.

2. Actual timeline: In practice, it typically takes 6-12 months for complainants to receive justice, including the final refund and compensation in complaint bank accounts. This extended timeline is due to various factors:

a) Case complexity: Some cases are more straightforward, while others involve intricate legal or technical issues that require thorough investigation.

b) State RERA efficiency: The speed of resolution can depend on the efficiency and workload of the specific state's RERA adjudicatory officials or full bench members.

c) Nature of the complaint: Different types of complaints (e.g., delay in possession, quality issues, breach of agreement) may require varying levels of scrutiny and time to resolve.

3. Influencing factors:

- The builder's cooperation or resistance

- The completeness and clarity of documentation provided

- The current caseload of the RERA authority

- Any appeals or counter-claims filed during the process

4. Alternative routes: If RERA seems slow, some homebuyers opt for consumer courts. However, this can also be time-consuming and may not always be faster than RERA.

5. Expediting the process:

- Ensure all documentation is complete and well-organized

- Respond promptly to any queries or requests from RERA officials

- Consider seeking legal advice to strengthen your case presentation

While the official 60-90 day resolution period is appealing, it's crucial to set realistic expectations. Preparing for a 6-12 month process allows you to plan accordingly and reduces frustration. Remember, though the journey may be longer than expected, RERA has significantly improved homebuyers' ability to seek redressal against errant builders.

Best Wishes,

Rajeev K. Jha, Advocate

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